Shipping Policy

Here at Peggy and Finn we love that we have the ability to ship our products to you where ever you are in the world.

We are based in Torquay, Australia  and dispatch all our orders within 1-2 working days from Torquay, Australia.

We express post all our Australian orders free of charge, and use regular post for all international orders.

For international orders except NZ we charge an additional $10 in freight for your order.

COVID 19- Updated delivery times

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog. Unfortunately this has resulted in delays in our orders, please see below updated delivery times. For up to date information on shipping times please see link below:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

 

Australia                                                             Arrival Time                               Amount Charged

Express Post                                                       1-2 Business Days                                 Free

New Zealand                                                     Arrival Time                               Amount Charged

Express Post                                                       3-9 Business Days                                 Free

Standard Air Mail International                         Arrival Time                              Amount Charged

USA                                                                     10-25 Business Days                               $10

UK                                                                       9-15 Business Days                                 $10

Europe                                                                9-20 Business Days                                $10

Asia                                                                     8-20 Business Days                                $10

Canada                                                               10-25 Business Days                               $10

Rest of the World                                                 9-25 Business Days                                $10

Currency & Pricing

All transactions are processed in the currency shown on the product and checkout page. The tax is included in the price for most countries, if not the tax will be shown on the checkout page before purchase. Any import tax duties are not shown at the checkout and each country is subject to their own import tax duties.

Shipping & Delivery

All transactions are processed in the currency shown on the product and checkout page. The tax is included in the price for most countries, if not the tax will be shown on the checkout page before purchase. Any import tax duties are not shown at the checkout and each country is subject to their own import tax duties.

Shipping rates are outlined above, and are quoted with any order at the checkout.

Customer Service

After ordering online, you will receive an email confirmation from Peggy and Finn containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1-2 working days; however if goods are unavailable the delivery will take a little longer. You will be notified if any goods are unavailable.

To track your item please head to the Australia Post website and enter your tracking number to https://auspost.com.au/mypost/track/#/search

If you wish to query a delivery please contact us at info@peggyandfinn.com.au